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Legal Terms That Govern Your Account

Using 77kora means you and we both operate under a clear set of rules — covering your account, your wallet activity through bKash, Nagad, and Rocket, and how we handle your data.

Account TermsPrivacy & DataWallet PolicyEligibility RulesContact Rights
77kora Legal Terms That Govern Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to exercise a data right, or need to dispute an account decision, our support team handles legal queries through the channels below. Responses to formal legal requests are prioritised and handled separately from general account help.

Team online

Live Chat

Open the chat widget from any page on 77kora. For legal queries, select the Account & Policy topic so your message reaches the right team without delay.

Email Support

Send your legal or data-rights request to our support address. Include your registered account ID so we can locate your record and respond accurately.

Account Help Centre

Log in and visit the Help section under your account settings. Formal requests submitted there are timestamped and tracked through to resolution.

HOW WE PROTECT YOU

Data Handling, Security and Your Account Rights

We collect only the data needed to run your account, process wallet transactions, and meet our compliance obligations. Here is how we handle the four areas that matter most to you.

Data We Hold

We store your registration details, transaction history across bKash, Nagad, and Rocket, and session logs. You can request a copy of your data at any time through the Help Centre.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to improve the lobby. You can manage cookie preferences from the settings panel on your account page.

Account Security

Every login triggers an OTP sent to your registered mobile number. We do not store your bKash, Nagad, or Rocket PIN — payment confirmation happens inside your wallet app, not on our servers.

Retention and Deletion

We keep account records for as long as required by applicable law. Once that period ends, you may request deletion of personal data not needed for legal or financial compliance.

Common Questions About Your Legal Rights

These are the questions we hear most often about account terms, data rights, and how our policies work in practice.

Account eligibility depends on your local law and the regions where our services operate. It is your responsibility to confirm that access is lawful in your location before registering.

Log in, go to the Help Centre under account settings, and submit a data-access request. Include your account ID so we can locate your records and respond within the timeframe required by applicable law.

Yes. Once the legally required retention period for your account has passed, you can request deletion of personal data not needed for financial or compliance records through the Help Centre.

We notify you through your registered account before any material change takes effect. Continuing to use the platform after that notice means you accept the updated terms.

No. Payment confirmation happens inside your wallet app. We record transaction references and amounts for your account history, but we never store your wallet PIN or full payment credentials.

Contact us via live chat or email with your account ID and a description of the issue. Legal and account disputes are handled separately from general support and receive a tracked response.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.